While our land and environmental ERP solutions are designed to be very user friendly and intuitive, some system training is always recommended. By taking advantage of the Internet, ENKON's uses webinars and web casts to provide very cost effective training programs, though classroom training is typically part of a successful deployment. ENKON  provides a number of training options for our customers and often includes a combination of the following approaches:

  • On-line Interactive Training: Video clips are created that include screen images of each system component. These images illustrate the system's menus and toolbars and depict actual views of the application in operation. Users of the application are able to use the mouse to select each topic and respond to interactive teaching components, such as to learn how to navigate around different components.
  • Webinars: ENKON recommends the use of webinars as a lower-cost option to instructor-led training. A web-based training session allows a remote trainer to share an application display window with individuals who can be located anywhere with an Internet connection. You can train staff at multiple locations with one training session.
  • Instructor-led Classroom Training: ENKON organizes and teaches classroom oriented courses on using Viridian or Integral. 'Train-the-trainer' sessions, where in-house staff are trained to provide future users' training, are often conducted at an early stage of the project. Typically, a four-hour training session adequately addresses all system functions, and provides time for questions and hands-on experiences.  Additionally, classroom training is recommended for key users who will be administering the system (i.e. performing tasks like adding new users and managing security settings).
  • Help Desk: ENKON clients can turn to the Help Desk to troubleshoot issues within the application as well as receive assistance with password resets and pop-up blockers. 
  
Our next free Training Session is scheduled for February 24, 2012.